CV

Education

• Ph.D in Informatics, University at Albany, State University of New York, 2028 (expected)
• M.Ed. in Educational Technology Specialist, College of Saint Rose, 2014
• B.T. in Information Technology, focusing on Network Administration & Support, SUNY Cobleskill, 2010 (High Honors)
• A.S. in Information Management, Dutchess Community College, 2007 (Honors)

Work experience

• March 2025-April 2026: Sr. IT Support Administrator – Education
  • Abilities First, Inc.
  • Duties included:
    • Managed IT helpdesk operations, resolving a queue of 40+ tickets across 9 program sites supporting education and program service delivery for individuals with intellectual and developmental disabilities
    • Led device management transition from Meraki to JAMF MDM for adult services devices
    • Administered Apple School Manager (ASM) enrollment, VPP app deployment, and Apple Configurator 2 provisioning for non-ASM devices
    • Authored internal training documentation — a Word reference guide and an 11-slide PowerPoint with speaker script — standardizing iPad configuration procedures for the IT team
    • Coordinated device procurement, deployment, and repairs (OT and speech-therapy iPads) across multiple program locations
    • Managed knowledge transfer and onboarding of incoming IT staff during role transition
• April 2026-Current: Smart Solutions Administrator
  • Abilities First, Inc.
  • Duties included:
    • Oversee assistive technology, IT, and technology integration across program services for individuals with intellectual and developmental disabilities
    • Lead TechReady, a lunch-and-learn staff training series on digital literacy and assistive technology
    • Trial and evaluate emerging technologies, including Even Realities smart glasses and Floreo/Besser Immersive Rooms VR/AR initiatives, for use with individuals served
  • Supervisor: Mark Nace, Chief Program Officer
• September 2024-Current: Adjunct Instructor, CYBR 201
  • University at Albany
  • Duties included:
    • Teach Web Technologies and Security (CYBR 201), covering fundamental principles of web development and cybersecurity, including risk management, threat analysis, and system vulnerabilities
    • Design and deliver interactive lectures, lab exercises, and real-world cybersecurity scenarios
    • Deliver weekly Brightspace course announcements and design/grade assignments and challenge activities
    • Provide mentorship and guidance to students pursuing careers in cybersecurity
    • Utilize advanced security tools and techniques to demonstrate cybersecurity best practices
  • Supervisor: Dr. George Berg
• September 2020-September 2024: Adjunct Professor
  • Dutchess Community College
  • Duties included:
    • Taught in-person and online courses in Computer Systems & Applications (CIS 111), covering basic office applications, computers, the internet, and personal security
    • Created lesson plans to deliver material during a global pandemic to maintain high-quality learning content
    • Initiated interactive activities furthering understanding of online threats, legal ramifications, and critical thinking of computer security
    • Utilized and administered Blackboard and Brightspace Learning Management Systems, along with other in-person and content-delivery methods
  • Supervisor: PJ Darcy
• January 2020-September 2024: Senior IT Support Administrator
  • Dutchess Community College
  • Duties included:
    • Managed and continually developed a student-staffed helpdesk serving the entire Dutchess Community College community, including students, faculty, staff, administrators, and community members
    • Coordinated with several departments to efficiently switch to remote office work by providing hardware, software, and training during a global pandemic
    • Supported educational methodology by recommending plans for continued process improvements, system enhancements, and new applications
    • Identified, researched, and resolved problems, unexpected results, or process flaws; performed scheduled maintenance; recommended solutions to meet educational requirements
    • Kept up with technical trends and innovations in higher education
  • Supervisor: Alex Valentin
• December 2017-September 2019: Technology Coordinator
  • Mechanicville Central School District
  • Duties included:
    • Managed all technology for the school district, including teaching technologies, core infrastructure, connectivity and filtering, architecture, and security
    • Managed a small IT staff supporting a school district of 1,400+ students, including a 1:1 Chromebook initiative covering grades 6-12
    • Created and implemented district-wide policies and procedures focused on disaster recovery, standards, purchasing, and security
  • Supervisor: William Williams
• November 2015-December 2017: School Technologist
  • Shenendehowa Central School District
  • Duties included:
    • Worked with a team to develop, plan, and implement a grade-wide student Chromebook 1:1 initiative, including expansion planning district-wide
    • Deployed and managed accounts and devices for 10,000+ students and staff, including asset tracking, inventory, and security
    • Performed on-site diagnostics of school and district-supported devices, including whiteboard projectors and mobile devices
    • Worked with administrators, teachers, and staff to provide updated information on new technologies and training
  • Supervisor: Kenneth McDermith
• January 2016-January 2020: Adjunct Professor
  • The College of Saint Rose
  • Duties included:
    • Taught a hybrid online course in Fundamentals of Computer Security (CSC 115) for non-computer science majors
    • Created lesson plans and instructional material for a diverse population of college students, emphasizing real-world experience and current security trends
    • Utilized Blackboard Learning Management System alongside regular in-class meetings to deliver course material and facilitate discussions
    • Initiated interactive activities furthering understanding of online threats, legal ramifications, and critical thinking of computer security
  • Supervisor: Dr Ian MacDonald
• August 2014-November 2015: Program Coordinator
  • Northeastern Regional Information Center
  • Duties included:
    • Trained and supported school personnel in using administrative and student information systems
    • Provided critical assistance to administrative teams regarding data warehousing and state reporting requirements
    • Coordinated initiatives to develop and strengthen district-wide policy and practices to increase efficiency and decrease redundancy
  • Supervisor: John Wyld
• December 2011-August 2014: Microcomputer Specialist
  • WSWHE Board of Cooperative Education Services
  • Duties included:
    • Assisted district personnel with technology planning, equipment ordering and purchasing, and asset management
    • Troubleshot technologies ranging from surveillance systems to Smartboards, cell phones, and iPads
    • Coordinated other BOCES services such as computer repair, internet connectivity, videoconferencing, equipment delivery, and curriculum integration
  • Supervisor: Erwin Brace

Skills

• NYS Certified Teacher: Technology Education (K-12)
• Assistive & Enabling Technology (AAC, Smart Home, PRAs)
• Windows Desktop
• Apple OSX
• Linux OS
• Chrome OS
• Google Admin Console
• Apple School Manager / MDM (JAMF, Meraki)
• Microsoft 365 Admin (EntraID, SharePoint, Exchange)
• Network Design & Administration
• Hardware/Software Troubleshooting
• Infrastructure Project Support
• Project Management
• Server Virtualization
• Web Design
• Learning & Student Management Systems
• Disaster Management & Recovery
• Person-Centered Practice (CQL POMs)
• Python

Licenses & Certifications

• ETIS Comprehensive Exam, shiftlms — Issued Aug 2026
• Biosafety Complete Training Series, CITI Program — Issued Sep 2024
• NYS Teaching Certification, Educational Technology Specialist, New York State Department of Education — Issued Sep 2013

Presentations and Conferences

• Enhancing Cybersecurity Awareness and Preparedness in Higher Education Through Gamified Learning Platforms — New Trends in Informatics Research, April 2024
• Video Games as a Transformative Information and Communication Technology — December 2023
• Book Review: The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms and AI — October 2023
• The Use of Metadata in Digital Forensics — May 2023
• Assistive Technology Use for Adults on the Autism Spectrum — New Trends in Informatics Research, April 2023
• Chromebooks in Education — Games In Education Symposium, March 2015
• Introducing Chromebooks in Education — Games In Education Symposium, March 2014

Service

• Communications Officer, Graduate ASIS&T Albany Chapter — 2026-Current
• Graduate Liaison, ASIS&T Albany Chapter — 2025-2026 Academic Year